IKO CLEANING SERVICE

CARPET • UPHOLSTERY  • MATTRESS 

Frequently asked questions

Q: How does hot water extraction carpet cleaning work?

A: Known as the Hot Water Extraction method,this technique is also known as "steam cleaning". Although more advanced than regular steam treatments, the pressurized hot water extraction (PHWE) method uses high pressure for agitation, and hot water to increase the reaction rate. Here's how it happens:

A high-performance unit “injects” hot water steam deep down to the very fibre of your textile floor covering;

Simultaneously, a suction attachment is at work to remove up to 95% of moisture and dislodged unsanitary agents.

Deep carpet cleaning is suitable for: Fabrics made of synthetic or woollen fibres. How long does steam cleaning carpets take to dry? Approximately 6-7 hours.

Q: How does low moisture / dry chem cleaning work?

A: Here is how dry cleaning is done:

The technician emulsifies a special dry chem powder and rub it in with rotating brushes;

The powder bonds chemically to any dirt particles that reside in between fibres;

The cleaning agent is left to loosen up soil and make it easier to extract;

Then the PRO vacuums your piece to suck in both powder and dirt;

Dry chem cleaning removes 99% of allergens and effectively refreshes any carpet or rug.

Is drying time required? No. Your carpeting is ready almost immediately after the service.

Q: How long until my carpet dries after steam cleaning?

A: If your carpet has woollen fibres, then it will take about 4 hours. Other than that, it should be about a couple of hours.

Q: How often should I have my carpets professionally cleaned?

A: Well, it depends on what kind of foot traffic they are exposed to. Stain protection for carpeting also makes a difference. Generally, we recommend professional cleaning at least twice a year for regular household carpeting, so you receive the best value for how much carpet cleaning cost.

Q: What stain protection do you offer and why should I use it?

A: We offer high-quality fibre stain repellent that can significantly prolong the freshness of your carpet when applied after professional cleaning. It will also effectively extend the life of your floor piece, especially if placed in a high traffic area. The stain protection comes with a 6 month guarantee.

Q: What is your availability?

A: We provide services 6 days a week, and even during public holidays. Also, evening appointments can be arranged.

Q: Do you move furniture?

A: Professional carpet cleaning requires a single technician. The cleaner could help moving light furniture as long as it doesn't pose any extra risks.

Q: What kind of detergents do you use?

A: We resort to safe, eco-friendly cleaning solutions with proven effect that are completely harmless to both humans and pets. Also on the safety note, please make sure to avoid stepping on the carpet until it’s completely dry, to avoid slips.

Q: Is your staff insured and reliable?

A: Yes, this applies to all iIKO Cleaning Service Cleaners. The carpet cleaning technicians are also professionally trained and certified.

What are the pricing factors?

• Square footage – house, apartment or office?
• Floors, stairs or walls  – the area type?
• Cleaning method – hot water steam/deep or dry chem?
• Stain protection – included or not?